I ordered a new subscription to ReptileEats in late December to hopefully help me get through this winter but the shipments have been so sporadic Ive had to start having the produce guy order more Spring Mix and Dandelion greens for me just to get by. Ive gotten 3 orders in since December. Its turning into once a month. If they are overwhelmed they need to say something instead of continuing to advertise their specials to bring in more customers. Ive had several people IM and Email me regarding their service, or lack there of lately. I would really like to know whats going on. At least this week we got an email telling us that they were unable to print labels so we wouldnt be getting our expected shipment, where as 3 weeks ago when we had a shipment due we got nothing until I emailed asking about it then were told they had been out of town. Many of us live in the cold climates and cant get weeds and greens outside right now and are depending on this service. I really think an explanation is owed, I have referred too many people to the site to not get one.

Sorry to that Anja. I'd be upset to. I used them once and when the product got to me, I used it once and had to toss the rest because it was hot and nasty. The plants were dead or almost there, so now I just use what I grow in the yard or buy at the store. I hope it turns around for you.

I originally went with them because their shipping costs were much lower than that of reptigreens.com. I saw first hand at a show the method for shipping used by reptigreens.com and I admit it was worth the cost of shipping (some sort of NASA developed packaging), plus their salad blend was fantastic looking (there is a thread comparison on it). I tried to save a few bucks and while the food was always adequate from ReptileEats, they are coming to me in frigid temps without any insulation at all in the box and taking 3 days to get here, needless to say there is usually some already slimy when it arrives.

I saw the other thread... mine came in a box with a melted ice pack. Granted I live in AZ. But I just grow seeds. You could get a little green house and plant stuff inside for the winter, although i'm sure your house is as packed as mine.

I dont think its a melted ice pack. Ive never gotten one that had any ice in it at all. Just water. Ive started growing seeds indoors out of necessity. Luckily we start pepper and tomato plants early so plenty of grow lights and material. Ive got stuff planted in their stock tanks as well as in trays everywhere right now!

I am completely disappointed in their service. I recently placed my first order on Friday. Feb 22nd. I expected it to be be shipped the following Monday. It was not. I was told it would be shipped out today. It was not, due to not having shipping labels My order was less than the shipping costs and would be two weeks before I actually got it. I'm a first time customer and already don't like the service. I won't order from there again.

Sorry to say you're not alone Anja.. had a couple at redfoots.com with similar deals.. confronted them and same type of feeble excuse!

A legitimate business doesn't go out of town or not know how to write!!!

Run 'em off Josh! { we were right }

I've never sampled ReptileEats products, but I did (out of curiosity) try Reptigreens. I was totally happy with the product and the way it was shipped to me. The greens arrived during a very hot summer day, but were packaged so well that they were still cool and crisp. Only reason I never ordered again was the shipping cost was so high. Cheaper for me to buy at Costco.

Yvonne

Same issues as everyone else here. Product is often slimey and shipments are delayed. This last time I didn't get the plant that was supposed to be in my order. Letting my subscription go after this. Spring will be here and I can get my own stuff.

The food I have gotten from them has been good, IMHO, although the one time I did get a plant it was totally demolished - the entire box was squashed. But I too have been dissappointed with the amount of shipments and the unreliability of them. I like the variety it offers my tortoises, but like Anja, I have only gotten three shipments and I bought my subscription in December.