Yea I live in a rural farm area with nothing but dairy farmers, so no real ethnic diversity here.
I was really depending on this subscription with them to help me get through the winter with the torts. I have also not heard anything back from my early morning email to them requesting my refund. If I dont hear something back by tomorrow afternoon I will be filing a complaint with Paypal. Its not even thats its that much money, but its more the principal of the whole ordeal at the moment.
My sympathy goes out to all who are depending on them. One thing is only about a month till we can all start collecting weeds and perhaps a lesson in growing our own thru the winter. I know of people who collect and store weed seeds for the winter season, perhaps this is a lesson for all of us.
Oh definitely, I have been ordering weed and plant seeds and picking them up every time I find plant seeds suitable for the torts. I have a ton of stuff I have started now, out of necessity.
I wish it were that easy for all of us! I have a black thumb and couldn't keep dandelions alive!
Wow...You guys are right, we are a very small business. Our server going down was a major blow to us. Our profit margin is less than 10% on EVERY order. We certainly want to work with all of our customers to make sure they are happy. Almost every time orders are delayed we throw in free food or plants to make up for it. I want everyone to know that we are NOT trying to make excuses for our recent delays. We are going to make it up to everyone that is willing to stick with us. Unlike other companies we grow all of our food...we don't purchase it. Reptile Eats is very sorry for recent inconveniences. We are growing, updating, expanding....very soon there will be NO more problems.
Redfoot NERD: We would like to offer you a personal invitation to come down and inspect our facilities so you can give accurate comments.
reptileeats Wrote:Wow...You guys are right, we are a very small business. Our server going down was a major blow to us. Our profit margin is less than 10% on EVERY order. We certainly want to work with all of our customers to make sure they are happy. Almost every time orders are delayed we throw in free food or plants to make up for it. I want everyone to know that we are NOT trying to make excuses for our recent delays. We are going to make it up to everyone that is willing to stick with us. Unlike other companies we grow all of our food...we don't purchase it. Reptile Eats is very sorry for recent inconveniences. We are growing, updating, expanding....very soon there will be NO more problems.
Redfoot NERD: We would like to offer you a personal invitation to come down and inspect our facilities so you can give accurate comments.
Reptileeats you really don't want to get me involved in this.. it's not your facilities in Q? here!
Your marketing and customer service is! That's all I'll say.
Well I was assured I would get the remaining 3lbs of food this week to end out my subscription and have not received anything so far this week. I emailed on Tuesday asking if they had shipped and have not heard anything back. Anyone get their promised shipment this week? I didnt order any Spring Mix or Dandelion Greens this week because I was expecting 3lbs of food to come in and now Im out of food. Guess I will have to call my produce guy and get an order in for tomorrow.
I couldn't tell you if I am due anything or not because it is so out of wack!
Yah I thought they were shipping on MOnday? I haven't heard from them or recieved anything.
I'm sad because I so want this to work out! I love the variety for my sweeties; they're gonna get sick of Spring Mix!!
They had said earlier in this thread that since they were unable to ship last week that everyone would get their shipment this week. Doesnt look like thats the case unfortunately. I had really hoped they would follow through. I had opted to end my subscription so they were going to send me the remaining 3lbs this week.
Just an update.
I emailed on 3/12 asking if they had sent the remainder of my subscription out to me yet. (3lbs left)
Received a reply on 3/14 telling me they shipped it Monday via Priority mail so there was no tracking number.
Today is 3/15 and I have not received the shipment. Did the rest of you folks get your promised shipment this past week?
4 days is normal for Priority mail, right. Wrong. I ship packages from Priority mail from Illinois to the far south and it arrives the next morning. I get a tracking number for these shipments. I'm sorry to say up to this point I was giving them the benefit of doubt. Now I guess I see their statements as the same as the product from the south end of a north bound bull. Perhaps they should investigate another line of work.
3 days is supposed to be the max for Priority Mail within the US.
I just kept hoping this would turn around but no dice so far.
I sent some stuff via Priority Mail a couple of weeks ago, and it took TWO WEEKS! (ARGH!) So I guess there can be errors with shipping....
Hopefully we'll see shipments SOON!
Perhaps my experience with Priority Mail is because of serious legal ramifications if they don't deliver in a timely matter.