- Joined
- Jul 16, 2014
- Messages
- 29,066
- Location (City and/or State)
- South Eastern Florida (U.S.A.)/Rock Hill S.C.
Several years ago, I had AT&T for my phone carrier. My wife had something else.
On vacation, we went to the tops of mountains and to the center of deserts and everywhere we went. I had service and she didn't.
Fast forward. We now both have AT&T for phones, cable and internet.
The things that have always been disappointing and have never gotten better are that they give you a decent deal, then months later, your bill is twice as large because the deal has expired with no notice. But if you go back to the physical store, they make it right again. Not very professional. It's a true bait and switch.
Then there is the customer service situation. Not the people at the physical stores. The people you contact for assistance with an issue about your service.
We had a power surge. The modem seems to have died. I called the 1 800 number and was treated to a 2:00 am comedy show that I thought you may enjoy.
Someone in a faraway land answered the phone with a very heavy accent. She was quite friendly. But I simply could not understand her. And it did not help that there were chickens and a goat or a lamb in the same room. And they also had plenty to say.
Somehow, I managed to get her to replace my modem.
At least I think I did.
But this may be the beginning of the end if my relationship with AT&T.
The situation has become rediculous
On vacation, we went to the tops of mountains and to the center of deserts and everywhere we went. I had service and she didn't.
Fast forward. We now both have AT&T for phones, cable and internet.
The things that have always been disappointing and have never gotten better are that they give you a decent deal, then months later, your bill is twice as large because the deal has expired with no notice. But if you go back to the physical store, they make it right again. Not very professional. It's a true bait and switch.
Then there is the customer service situation. Not the people at the physical stores. The people you contact for assistance with an issue about your service.
We had a power surge. The modem seems to have died. I called the 1 800 number and was treated to a 2:00 am comedy show that I thought you may enjoy.
Someone in a faraway land answered the phone with a very heavy accent. She was quite friendly. But I simply could not understand her. And it did not help that there were chickens and a goat or a lamb in the same room. And they also had plenty to say.
Somehow, I managed to get her to replace my modem.
At least I think I did.
But this may be the beginning of the end if my relationship with AT&T.
The situation has become rediculous
