I purchased a RF tortoise roughly a year old on 4/6 here in San Antonio Texas at the South Texas Reptile Expo. Three days later I was at my vet's office and found out Jerry Lee had an URI. I looked up the breeder and was shocked at the large number of complaints regarding them selling sick animals. I emailed them and advised them about the situation and said I didnt have high hopes of hearing back from them as the large numbers of complaints show no contact or refunds. (They have a huge disclaimer on their site stating they dont guaranty ANYTHING once it leaves the store). I thought I would share the lovely response I received today:
First thing, you don't know me or anything about myself and my business. Just because something
is posted on the internet doesn't mean that it's true. You work for a company dealing with
insurance so you should know firsthand that people will say anything. I have been in business for
16 years and have sold thousands of animals. Are there ever incidents? Sure but it is never done on purpose. I try to resolve everything but sometimes you just can't please people. Most of the negative
reviews are posted by 2 of my ex-employees.
You started making negative comments before I even had a chance to respond.
Now, if you would like to act right, I will be happy to take a look at the vet bills. You can
either e-mail them to me or mail them. It is your choice.
Thank you.[/color]
Pennie Shelton
Co-Owner
S & S Exotic Animals, Inc.
1711 Connorvale
Houston, TX 77039
First thing, you don't know me or anything about myself and my business. Just because something
is posted on the internet doesn't mean that it's true. You work for a company dealing with
insurance so you should know firsthand that people will say anything. I have been in business for
16 years and have sold thousands of animals. Are there ever incidents? Sure but it is never done on purpose. I try to resolve everything but sometimes you just can't please people. Most of the negative
reviews are posted by 2 of my ex-employees.
You started making negative comments before I even had a chance to respond.
Now, if you would like to act right, I will be happy to take a look at the vet bills. You can
either e-mail them to me or mail them. It is your choice.
Thank you.[/color]
Pennie Shelton
Co-Owner
S & S Exotic Animals, Inc.
1711 Connorvale
Houston, TX 77039