DO NOT ORDER FROM TORTOISE TOWN

Golden Greek Tortoise 567

Well-Known Member
Joined
Dec 30, 2019
Messages
1,699
Location (City and/or State)
Colorado Springs,CO
I got a golden greek from them. For the first few weeks he was totally fine. He had a great appetite, was active, and seemed perfectly healthy. Then one day he literally just dropped, he died within a few days. I was absolutely heartbroken. I got another one people here recommended and he has been healthy ever since

Do not buy from Tortoise Town!!!
 

Brian Nicoleau

Active Member
Joined
Jul 7, 2020
Messages
170
Location (City and/or State)
Massachusetts
this may be very late but i got a tortoise a redfoot female and it took 3 weeks to get it because they ran out but shes doing very good
 

Brian Nicoleau

Active Member
Joined
Jul 7, 2020
Messages
170
Location (City and/or State)
Massachusetts
Yeah it seemed so legit with all the tortoises prices discounts etc I thought it was very legit which they do send the tortoise but most of them are sick well lucky I got one that wasn’t sick and they just order them from a random breeder they told be it would take 3 weeks just to get one tortoise and then they said it would come and that it came etc
 

glitch206

Active Member
Joined
Aug 18, 2020
Messages
187
Location (City and/or State)
Seattle, WA
As many members know that is where I got my tortoise from - he is well now but I just read this post and my heart is pumping and I am about to have an anxiety attack thinking that something is going to happen to him ... 😢
I am hoping he is gonna stay healthy and that he was young enough that not much damage occurred if any.
I was already freaking out because he lost 1g ( he 💩 a lot 😂). Overall I would not recommend the site - never answered the phone after shipping a tortoise. I am just hoping for the best and giving a proper care to my little guy.
 

Brian Nicoleau

Active Member
Joined
Jul 7, 2020
Messages
170
Location (City and/or State)
Massachusetts
they only answered and called me after I left comments all over the internet for public view. I am glad though that I am here so from the day one Herbie gets everything he needs. I am sure he would be gone if not all the help I got here.
for me it started out rough because i wasnt prepared to take care of a redfoot but then this forum gave me help on what i should buy and then i had to spend all my 180 on stuff for the tortoise but im good now i got my enclosure closed chamber im having a bit of trouble with humidity but im doing fine
 

glitch206

Active Member
Joined
Aug 18, 2020
Messages
187
Location (City and/or State)
Seattle, WA
for me it started out rough because i wasnt prepared to take care of a redfoot but then this forum gave me help on what i should buy and then i had to spend all my 180 on stuff for the tortoise but im good now i got my enclosure closed chamber im having a bit of trouble with humidity but im doing fine
I am ok spending the money - I know animals cost money. I was ready to spend about 1000$ for a set up because I know that pet stores never, ever have stuff that you actually need. It’s all sh*%(sorry) to suck the money out of a person who didn’t do the research.
I am already collecting stuff from friends for future enclosures. For example my friend has a huuuge plexiglass sheet - I already reserved that 😂🤣

Anyways point is - I will never buy from them again and I will be posting google review. My reviews usually do well like this one for an example 🤣🤣😂
64342475-4009-4144-AE99-8924528F1556.png
Morale of the story is DONT BUY FROM TORTOISE TOWN
 

pcrealty

New Member
Joined
Sep 6, 2020
Messages
19
Location (City and/or State)
Wynnewood
Hello everyone, after less than a month of owning my sulcata hatchling from tortoise town, and $300+ of vet bills, I’m going to go ahead and advise you not to order from tortoise town. While they have an almost perfect review score online, i have heard nothing but heartache from their customers. Their website looks proffesional, yet they use copy righted photos that do not belong to them- of tortoises that aren’t theirs. They may answer your questions with smiles and seemingly helpful (but incorrect) information- but they are nothing but crooks. They raise sick tortoises, and sell them off at crazy prices. After several messages to them about how my Tortoise is withering away, they have not so much as bat an eye at my problems. If you want a healthy Animal, contact the mods on here, or check the vendor reviews. I might loose my Innocent baby tortoises to symptoms that could’ve been prevented if they cared about their animals in the slightest. Thanks for your time.
I was ripped off too, i ordered a MALE Eastern Hermann and eight months later a tortoise expertise looked at my tortoise's pictures and stated it was 100% female. Additionally, I was charged $10.00 for sex preference and never received my tortoise calcium vitamins. When I called them, they said they would give me a fifty dollars credit for the next order.
 

Kothy

New Member
Joined
Sep 6, 2020
Messages
14
Location (City and/or State)
Connecticut
I too purchased my two Cherry heads from Tortoise town, I had a bad experience with waiting for the tortoise set up, Waited a month. I called, emailed nothing. They finally heard from them. They said my supplies were stuck in China. Anyway the set up arrived and then two days later my Charlie arrived. So far he/she is doing fine, eating and pooping. But thanks to all you guys things that might go wrong didn't. I then received Rizzo a week after Charlie. I didn't know you should not have two, Charlie was smaller then Rizzo and stopped eating. Once I separated them into two separate tubs,and uped the humidity, they seem to be fine, both eating /pooping. Now I worry that I will find one gone. Wish I knew about tortoise town before. I also learned a lot fro Kamp Kenan on utube.
 

palatialregalia

New Member
Joined
Sep 16, 2020
Messages
2
Location (City and/or State)
Las Vegas, NV
Well, my heart is racing right now. I'm currently waiting on a pancake hatchling from tortoise town and my experience with the company is already negative. The pancake and supplies should've arrived on 9/15, but I picked up the package earlier today (9/16) and the tortoise was missing. I'm not kidding..they only sent supplies via UPS overnight. I called the cell phone number and asked what the heck happened, and the man who answered said it is company policy to send out the supplies before sending out the tortoise. It was painfully obvious that he was lying to me while trying to make up a terrible excuse for the blatant oversight. The baby better be here tomorrow, 9/17, as was promised by the same man, but even so, I will still never use their services again because of what I've already experienced and the contents of this forum. I will update tomorrow.
 

pcrealty

New Member
Joined
Sep 6, 2020
Messages
19
Location (City and/or State)
Wynnewood
Well, my heart is racing right now. I'm currently waiting on a pancake hatchling from tortoise town and my experience with the company is already negative. The pancake and supplies should've arrived on 9/15, but I picked up the package earlier today (9/16) and the tortoise was missing. I'm not kidding..they only sent supplies via UPS overnight. I called the cell phone number and asked what the heck happened, and the man who answered said it is company policy to send out the supplies before sending out the tortoise. It was painfully obvious that he was lying to me while trying to make up a terrible excuse for the blatant oversight. The baby better be here tomorrow, 9/17, as was promised by the same man, but even so, I will still never use their services again because of what I've already experienced and the contents of this forum. I will update tomorrow.
First, supplies generally do not go out UPS overnight, it is very expensive. UPS overnight is reserved for shipping the live tortoises. As a retired State Police Officer, I find this matter suspicious. I suggest that if your pancake tortoise does not arrive, place a reverse payment with your credit card company, ASAP.

I personally had negative experiences with Tortoise Town, where they did not ship my supplies till this date, eight months later. In addition, I did receive the Eastern Hermann tortoise, but I paid $10.00 extra for a MALE tortoise and it was later discovered to be a FEMALE. Then they would not refund me and stated, I will give you $50.00 credit on the next order. Why would I order again from this non reputable company?
 

palatialregalia

New Member
Joined
Sep 16, 2020
Messages
2
Location (City and/or State)
Las Vegas, NV
First, supplies generally do not go out UPS overnight, it is very expensive. UPS overnight is reserved for shipping the live tortoises. As a retired State Police Officer, I find this matter suspicious. I suggest that if your pancake tortoise does not arrive, place a reverse payment with your credit card company, ASAP.

I personally had negative experiences with Tortoise Town, where they did not ship my supplies till this date, eight months later. In addition, I did receive the Eastern Hermann tortoise, but I paid $10.00 extra for a MALE tortoise and it was later discovered to be a FEMALE. Then they would not refund me and stated, I will give you $50.00 credit on the next order. Why would I order again from this non reputable company?
Update: I never received tracking information yesterday evening for the pancake that was supposed to arrive today. I called them 16 times (no exaggeration) this morning trying to find out why nothing has been done since our phone call yesterday. All 16 calls went to voicemail and, after leaving two polite messages inquiring about my tortoise, I ended up leaving a final voicemail cancelling my order and demanding a refund in full. Additionally, I filed a complaint with the BBB today detailing this issue and the general consensus among users in this forum regarding both the poor animal welfare/health issues and unethical business practices.
 
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