[size=medium]LLLReptile is not to be trusted. Before ordering, I emailed and called several times to verify that I would receive an adult female Russian Tortoise, minimum five inches in length. I informed them each time that the minimum size was a requirement because my outdoor pen contains a six-inch, assertive male RT, and I didn't want any injuries from any possible altercations. In an email, the manager, Dean Gramcko, assured me that, "Currently our largest adult Russian Tortoises would measure between 5 and 6 inches." He also emailed me a photo showing a group of about 25 RTs, supposedly the group from which my order would be filled. From the picture I could not determine the size, but it was obvious that they were all very close in size. Instead, I received a juvenile Russian Tortoise, four inches in length. It was not until I called to complain that I was then told that LLLReptile and their warehouse supplier never even had a female RT larger than four inches. LLLReptile engaged in deceptive advertising from the start. They also refuse to correct their deceptions. They refused to issue me a refund. After misleading me, they would only agree to issue a store credit, and only if I paid the return shipping. Lousy business practices. Beware.