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Sticky Tongue Farms

Discussion in 'Tortoise Vendor Reviews' started by Moozillion, Feb 28, 2019.

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  1. Moozillion

    Moozillion Well-Known Member 5 Year Member

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    On February 8 of this year (2019) I ordered a large can of Miner-All from the Sticky Tongue Farms website.
    I double checked my PayPal account, and the money was indeed paid to them.
    Unfortunately, i have yet to receive it.
    Their website does not include a phone number, but it does have an email address.
    So, on February 26 i sent an email to their customer service asking them to look into this, but I still haven't heard back from them, and I still don't have my Miner-All after 3 weeks.

    I thought they had a pretty good reputation, but now I'm getting a little worried.
    Anybody have experiences with Sticky Tongue Farms?
    vladimir likes this.
  2. Moozillion

    Moozillion Well-Known Member 5 Year Member

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    WOO HOO!!!!
    I went on PayPal and initiated a case regarding my unfulfilled transaction with Sticky Tongue Farms.
    Almost IMMEDIATELY I got a reply from the NEW OWNER of Sticky Tongue. The new owner, Sam, said he purchased the business on February 12, and had no idea there were outstanding orders because the previous owner's order and accounts system was "very chaotic."
    Sam was very apologetic and promised to have my order in the mail Monday!!! :)

    HOORAY FOR PAYPAL PROBLEM RESOLUTION FEATURE!!!!
    I HOPE to be following this post with a final one reporting a successful delivery- we'll see!
    I'm feeling optimistic!!! :)
    KarenSoCal and EllieMay like this.
  3. EllieMay

    EllieMay Well-Known Member

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    I won’t hardly order anywhere online anymore unless PayPal is accepted. They really do protect you!
    Toddrickfl1 and Moozillion like this.
  4. Tom

    Tom The Dog Trainer 5 Year Member

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    I bought a case from them in person at a reptile show years ago. I've never ordered from them.

    Glad you solved the problem.
  5. Moozillion

    Moozillion Well-Known Member 5 Year Member

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    AAAAAND I'm happy to report that Sticky Tongue Farms has sorted out the problem!
    Today I received a box with 12 oz of Minera-All!!! YAY!!!

    i have marked my PayPal resolution issue as SOLVED. :)

    Sam is very responsive and helpful, and I intend to keep using Sticky Tongue Farms.
    All's well that ends well! :)
    KarenSoCal and Cheryl Hills like this.

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