Please make sure you use warm water. They are cold blooded and need a hot/humid environment and warm water. Use a thermometer to check the water temp (90°). While they are soaking they usually poop which is great but remove the poop so they are not walking through it. Only fill the container up to a 1/3 of their shell as they cannot swim and should still be able to walk around.Also, to prevent pyramiding you‘ll want to give your baby soaks daily for 20-30 minutes. Good luck!