Have double checked the Tortoise Protection Group and the Tortoise Table official care sheets and sites. For Horsfields (Russian) they do not do well at all in tanks or vivariums. They do best in tortoise tables and need less humidity than other species. Have also spoken to vets who agree. Here...
P.s. I have a Russian who has had this and he too used his arms to wipe the irritated eyes. Substrates can also contain pathogens that can cause infections. Sterilised topsoil is a suitable substrate for Russians.
Make sure it is misted with water daily to prevent it from becoming too dusty and...
Hey, does your tortoise have any discharge from the eyes or nose? Are the eyes puffy? If yes to either of those, it is likely a respiratory infection and you tort will need to be seen by a vet. Are you keeping your tort in a tortoise table, vivarium or fish tank? Tanks and vivariams can create...