Big Apple negative experience

Loohan

Well-Known Member
5 Year Member
Joined
Jan 5, 2015
Messages
832
Location (City and/or State)
North-Central Arkansas
I recently ordered a thermostat via Amazon:

NEW DIGITAL CHIP - BAH-1000DC Reptile Thermostat With DC Chip Technology
by Big Apple Pet Supply

https://www.amazon.com/dp/B00AOA0UD8/?tag=exoticpetnetw-20

It arrived non-working; ALWAYS ON regardless of setting. Some "Smart Chip".
Worse, Big Apple refused to refund my shipping costs to return it. I did get a refund for the item itself, but i had to pay $7 out of my own pocket to return the item. I even wrote them, incredulous, before returning it. The reply of Oct 14:


Hi,
Thank you for contacting us. Per our Return Policy, we do not pay for return shipping.

Regards,
Andy

Pet Care Consultant
Big Apple Pet Supply, Inc.
800-92-APPLE
 

Killerrookie

Well-Known Member
Joined
May 11, 2014
Messages
2,066
I recently ordered a thermostat via Amazon:

NEW DIGITAL CHIP - BAH-1000DC Reptile Thermostat With DC Chip Technology
by Big Apple Pet Supply

https://www.amazon.com/dp/B00AOA0UD8/?tag=exoticpetnetw-20

It arrived non-working; ALWAYS ON regardless of setting. Some "Smart Chip".
Worse, Big Apple refused to refund my shipping costs to return it. I did get a refund for the item itself, but i had to pay $7 out of my own pocket to return the item. I even wrote them, incredulous, before returning it. The reply of Oct 14:


Hi,
Thank you for contacting us. Per our Return Policy, we do not pay for return shipping.

Regards,
Andy

Pet Care Consultant
Big Apple Pet Supply, Inc.
800-92-APPLE
Ugh I never trust that guy. Ever since I watched his YouTube videos for Big Apple Pet Supplies. Especially some recents of him selling a poor adult Sulcata that has pyramiding.
 

Loohan

Well-Known Member
5 Year Member
Joined
Jan 5, 2015
Messages
832
Location (City and/or State)
North-Central Arkansas
I had previously bought one of these same BIg Apple units, and it worked for a while, but it just failed. It is always-on.
 
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