I am not sure if this is the right place to do this, but here is a big thumbs up for http://www.bigappleherp.com and their customer service.
I like Big Apple for a lot of reasons (good products, stuff they make themselves, etc.), but I recently had a very nice customer service situation that just added to my appreciation.
I ordered an off-brand UVB bulb/heat lamp, which worked for about a minute and blew. I emailed and they immediately wrote me an order for a replacement without needing to return the other first (they sent a pick-up order via UPS instead). Sadly, the bulb was backordered, which they told me promptly.
While waiting, I decided I wanted to upgrade. I wrote a late-night missive that was answered within hours and all I had to do was to call and give a credit card number for the difference. I did it the next day and they had all the info they needed right there at their fingertips.
A few days later, my torts are relaxing under a T-Rex PowerSun unit and everyone is happy... well, as happy as we can be with spring not fully here.
I like Big Apple for a lot of reasons (good products, stuff they make themselves, etc.), but I recently had a very nice customer service situation that just added to my appreciation.
I ordered an off-brand UVB bulb/heat lamp, which worked for about a minute and blew. I emailed and they immediately wrote me an order for a replacement without needing to return the other first (they sent a pick-up order via UPS instead). Sadly, the bulb was backordered, which they told me promptly.
While waiting, I decided I wanted to upgrade. I wrote a late-night missive that was answered within hours and all I had to do was to call and give a credit card number for the difference. I did it the next day and they had all the info they needed right there at their fingertips.
A few days later, my torts are relaxing under a T-Rex PowerSun unit and everyone is happy... well, as happy as we can be with spring not fully here.
