Okay so I called the pet shop where I got her and they said the same thing that all yall said. She is trying to hibernate so to keep the cool side hotter. The hot side is set at 98 and Im trying to heat up the cool side. I have a zoo med tortoise house(trying to put pics up) and so the cool side is the small part that is covered with wood on top. The hot side is covered in wire. So Im trying to figure out how to heat up the cool side...Ok Im going to get some fake plants or something for her to hide in. Getting dandelions today too but I think Im not going to give them to her tomorrow because she doesnt eat when I put it in there. Should I soak her? The people I got her from said not to and just let her warm up, not to mess with her. But wont soaking heat her up at least it will keep her awake for awhile? Please help. I also put a towel over the cool side to keep the heat from escaping.