Why don't you see if they have a web site, or better yet an email address. If you give it too us, we could all send them an email, demanding the tortoise get better housing and care. If they don't respond with improvements, do you know enough people you could get to picket in front of the store. If he's "famous" he wouldn't want the bad rep. There has to be someone high up in the city that would give a crap. Even a radio station, newspaper reporter, someone?