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Lugarti Reptile Supplies

Discussion in 'Tortoise Vendor Reviews' started by Toddrickfl1, Mar 14, 2019.

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  1. Toddrickfl1

    Toddrickfl1 Well-Known Member Tortoise Club

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    Thought I'd leave a review of my experience with Lugarti Reptile products because it wasn't the greatest. I had heard about Lugarti Terrarium grass here on the forum so I decided to order some. I placed my order on 3/8 and paid for priority shipping. Immediately I received a confirmation number and an email saying my order was being prepared. As of 3/12 my order still hadn't shipped so I contacted the company by email inquiring whether my order had shipped or not. I received no reply. 3/13 I again contacted the company by email and FB, Still no reply all day. So later in the afternoon I filed a complaint with PayPal, and then within minutes I received an email from the company and a created shipping label number. I had already ordered testudo seed mix from tortoise supply (and it shipped the same day) so I replied I no longer wanted the order please refund my money. They chose to ship the order anyway and not refund my money. I will not be buying from this company again.
    EllieMay likes this.
  2. EllieMay

    EllieMay Well-Known Member

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    Good to know! Hate when people are glad to take your money but can’t provide simple customer service[emoji35]
  3. Toddrickfl1

    Toddrickfl1 Well-Known Member Tortoise Club

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    It was only almost a week my order didn't ship, but if you charge someone for 2 day shipping and then don't ship for a week, that's bad business IMO
  4. jsheffield

    jsheffield Well-Known Member Platinum Tortoise Club Tortoise Club

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    Good to know.

    J
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