Do you try cleaning it up after a warm soak? It should come off easily after that. How long are your soaks?Alfie seems to have some poop stuck in his cloaca. I do soak him occasionally and he goes to the bathroom not only when I soak him, but mostly in his cage too, and every time he comes to greet me for food I end up seeing the stuck poop... how do I go on about fixing that without hurting him? I tried cleaning it with a Q-tip but stopped shortly as I thought I was hurting him because he kept opening and closing his eyes. I can get some pics if they help, but the underside of his tail is entirely black because of the stuck feces.