Hi, thank you!Welcome to The Forum!
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What kind of tortoise do you have? How old is it? There's no way to answer your questions without that info.
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Why? Because that is the wrong substrate to use. Tortoises do not need or want mud.Does anyone know why and what I can do differently?
Why? Because that is the wrong substrate to use. Tortoises do not need or want mud.
What you can do differently? Use the correct substrate.
Info For New People. Please Read This First.
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I realize the pet shops like that stuff and sell it, but it is entirely wrong for tortoises. Read the thread I linked for you for the explanation.