First things first, here is my proof of purchase:
SO, having placed the order on August 20th, and not actually RECIEVING my order until 3 days shy of a month, I'm sure you can understand the frustration. What made this particularly unsettling is that Turtlestuff.com would not respond to the several emails I sent inquiring about my order. If ANYTHING, I would recieve an automated reply- such as the following:
My order arrived, however they did not offer a discount on the order or even a coupon for a discount on FUTURE orders- to compensate for the delayed shipping or lack of communication.
I will not order from this site again. Just thought I'd share my experience.
TurtleStuff.com Order Email said:Greetings!
Your order has shipped. <<<<<<<<<<<<no, the order was not shipped until 3 weeks after the order was placed.
All tracking numbers are entered into the PayPal system, you may find your tracking information there at any time. <<<<<<<<<<the original tracking number in this order did not WORK for several weeks, as Turtlestuff.com delayed shipping for 3 weeks. This left me quite confused, as I continued to attempt to track a package that was non-existant in the mailing system. I emailed several times only to get automated replies, or no reply at all.
Please note: A Delivery Confirmation number is not the same as a \"tracking number.\" Please keep in mind that the USPS sometimes does not scan packages until close to final destination, since Delivery Confirmation is just that-proof that a package has been delivered.
Thanks so much for your business, and for visiting TurtleStuff.Com!
This email confirms the shipment of your order placed at TurtleStuff Dot Com shopping cart
The Details of the order are as follows
Order id :5869
Ordering date/time :2010-08-20 14:54:21
The order was shipped to the following address
Shipped to :Amber Peters
Company Name:
Address of shipping:2xx Fxx Mxx Dr.
City:xxx
State:x
Zip:5xxx
Country:US
The order was placed by Customer
Name :Amber Peters
Company Name:
Address: REDACTED
City: xx
State: xx
Zip: xx
Country: US
Email: REDACTED
Phone: REDACTED
---------------------The order details are as follows--------------------
Product ID SKU/No Name Qty Price Total
Item - 207 * Mediterranean Grass 1 $4.89 $4.89
Item - 100144 * Cactus Fruities-Ectotherm 1 $5.89 $5.89
Item - 100215 * Repti-Rock Food Dish 1 $3.29 $3.29
Item - 100221 * Repti-Safe Instant Terrarium Water Conditioner 1 $6.59 $6.59
Item - 100286 * Akwa Tears Lubricant Ophthalmic Ointment 1 $5.99 $5.99
Item - 100354 * Deer Grass -- Muhlenbergia rigens 1 $5.99 $5.99
Sub Total $32.64
Discounts $0.00
Shipping $12.59
Tax ( ) $0.00
Grand Total $45.23
Shipping Service:USPS Priority Mail
Thank you for your order.
TurtleStuff Dot Com
P.O. Box 260 Apple Valley, CA 92307-0005
Phone:
Fax:
Email:[email protected]
Where's your package?
9101010521297675015585 <<<<<<<<<Again, this tracking number did not work for several weeks, as Turtlestuff.com did not actually SHIP my package until 3 weeks after the order was placed. I placed my order on Aug. 20th, and as seen below, I did not recieve my package until Sept. 17th- nearly a month later.
Delivery Date:Sep 17, 2010
Statuselivered (PIERRE, SD 57501)
View Details
Details about your shipment Transaction ID: 6BS785566W760253E
Hello Amber Peters,
Reptile Foods added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.
Shipper USPS
Tracking number 9101010521297675015585
Shipping status Shipped
If you have questions about the shipment, please contact [email protected]
Seller
Reptile Foods
[email protected]
Shipping address - confirmed
xx
xx
xx
United States
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SO, having placed the order on August 20th, and not actually RECIEVING my order until 3 days shy of a month, I'm sure you can understand the frustration. What made this particularly unsettling is that Turtlestuff.com would not respond to the several emails I sent inquiring about my order. If ANYTHING, I would recieve an automated reply- such as the following:
I recieved THAT automated reply directly after ordering, and so I figured that shipping may be a bit delayed, but had NO idea that it would take a month to arrive, OR that there would be no means of communication between buyer/seller. I waited patiently for two weeks, then became concerned and began to send e-mail after e-mail asking for a simple explaination or approximate date of delivery. Shortly before my order finally arrived, I recieved an email (at last!) stating they had been having troubles with their email server, which is why they failed to reply to my emails. This however, would have no effect on shipping, correct?Hello!
We've just returned from a hugely successful seed collection trip-and will be filling ALL orders before we leave again on Tuesday.<br><br> Thanks so much for your patience during this-our busiest season in years.
Kindest regards,
TurtleStuff.com
My order arrived, however they did not offer a discount on the order or even a coupon for a discount on FUTURE orders- to compensate for the delayed shipping or lack of communication.
I will not order from this site again. Just thought I'd share my experience.