Hehehe...I'll do it tomorrow. I promise.
COLD DARK ROOM
- Thread starter Tidgy's Dad
- Start date
Ok, that’s good news.
I hear you. I go through a bunch of those paperwork/computer nightmares too for my brother. I keep thinking "Too bad I don't make as much money as those secretarys doing a bad job!" But it's not always them. Sometimes it's computer crap. I wouldn't worry. Just continue to make your phone calls and etc...they probably owe you money. Try to eat good, sleep good and just get well. I'm still hoping and praying for you.Made it back again.
Now I've had time on my hands and just had a really high premium renewal quote, I've been reading through my house building insurance documents which has me really worried.
I thought notifying them of a change in circumstances only meant 'personal' circumstances, but I've realised that I should have told them that a policy I was paying for my late Mum's house after her death was cancelled by the provider years ago because in spite of the policy being in my name (and executors) and ringing to tell them I had bought the house and wanted to cancel the buildings insurance and keep the contents, they failed to register the changes. I did contact them at the time and explain it was their mistake but they didn't respond.
So now I'm in danger of having my current policy cancelled too.
What a mess and all because I was always too busy to read the policy properly.
Thanks Cathie, I don't think my current insurers are going to be too happy with me and may cancel my policy but I'll have to confess!
In the UK when you apply for a new quote they ask you if you've ever had a policy cancelled and if 'yes' most companies won't touch you with a barge pole - regardless of the reason. I'm not looking forward to my phone call to them tomorrow.
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Made it back again.
Now I've had time on my hands and just had a really high premium renewal quote, I've been reading through my house building insurance documents which has me really worried.
I thought notifying them of a change in circumstances only meant 'personal' circumstances, but I've realised that I should have told them that a policy I was paying for my late Mum's house after her death was cancelled by the provider years ago because in spite of the policy being in my name (and executors) and ringing to tell them I had bought the house and wanted to cancel the buildings insurance and keep the contents, they failed to register the changes. I did contact them at the time and explain it was their mistake but they didn't respond.
So now I'm in danger of having my current policy cancelled too.
What a mess and all because I was always too busy to read the policy properly.
Oh no!!! Dealing with insurance is the worst on a normal basis.... and double that if there’s an issue... wish you’d catch a break Lyn!!!
It's my own fault.
I am just hopeless at my own paperwork and finances - never seems to be enough hours in the day and I'm always putting things off.
I am hoping I can go and speak to someone face to face rather than over the phone.
I suppose they either cancel and cut off their premiums or they accept it was a mistake, put it down to my ignorance and raise my premiums even more!
Since you called in the first place..,possibilities...I managed to get refunds from years back and I ain't a secretary!!! I'm my brother's sister. I'm sure the UK keeps phone records. And besides that insurance companies aren't God. They try that in the US too.
yes I'm hoping that if I confess they'll realise I'm not a fraudster trying to pull the wool over their eyes!
Pastel Tortie
Well-Known Member
I much prefer being able to talk to someone face to face, vs. over the phone. Dumb smiles and looks of relief and gratitude just don't convey well on the phone. Besides, I like being able to show up with a stack of papers and being able to ask where would I find...?
She was online this morning.
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Me too - I will ring the branch office tomorrow and see if they have someone to deal with insurance or if it's online and phone.
Pastel Tortie
Well-Known Member
I'm notorious for showing up at a branch office (or bank, or whatever) and making THEIR people sit on the phone with THEIR call center. At least I have some to commiserate with while I wait!
I can't deny this is my mistake, maybe I could plead insanity!I'm notorious for showing up at a branch office (or bank, or whatever) and making THEIR people sit on the phone with THEIR call center. At least I have some to commiserate with while I wait!
Pastel Tortie
Well-Known Member
I wouldn't plead insanity exactly, maybe that it is/was a crazy time... which it had to be, if there was a death in the family.
Hang in there. You've been a paying customer. That does count in the long run. One of the refunds I got for my brother involved all of the proper paperwork being filed on time but the computer took years to catch up. Just one hint though. Keep a notebook and document every phone call with time, date, and some content for awhile. It will help the people you talk with get to the truth. I'm sorry. I'm probably keeping your mind on this stupid stuff. In other words, you could have done all the right paperwork and still be going through this. I think you're like everyone else, busy working and paying bills etc. If that makes you guilty then I'm guilty too.
Good idea. @JoesMum we need some wooden spoons please.
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Oh dear. We had a sprinkling of rain last night and today has started off being overcast.
[emoji23] [emoji23] [emoji23] I would probably have the same problem with all the hair floating around in my house. Cat, dogs and mine.
