A great experience from beginning to end. Randy took the time to answer a ton of questions and help me find the right tortoise for our family. We ended up getting Instahatch # 108 and a pair of hatchling Western Hermann’s. Communication was great responding quickly and shipping went smoothly. We received two gorgeous little hatchlings and an impatient Instahatch that didn’t want to wait to get here to start hatching. Torts are healthy and eating. I couldn’t have asked for more and we are customers for life!