reptileeats said:Wow...You guys are right, we are a very small business. Our server going down was a major blow to us. Our profit margin is less than 10% on EVERY order. We certainly want to work with all of our customers to make sure they are happy. Almost every time orders are delayed we throw in free food or plants to make up for it. I want everyone to know that we are NOT trying to make excuses for our recent delays. We are going to make it up to everyone that is willing to stick with us. Unlike other companies we grow all of our food...we don't purchase it. Reptile Eats is very sorry for recent inconveniences. We are growing, updating, expanding....very soon there will be NO more problems.
Redfoot NERD: We would like to offer you a personal invitation to come down and inspect our facilities so you can give accurate comments.
Reptileeats you really don't want to get me involved in this.. it's not your facilities in Q? here!
Your marketing and customer service is! That's all I'll say.