Extremely disappointed

Tortoise Lover10

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Sep 23, 2021
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Georgia
I'm not sure what everyone else's experience was like buying from Tortoise Town, but mine was absolutely terrible! About a week after receiving the one year old Greek tortoise we ordered, it became ill. We contacted Tortoise Town several times and after eventually receiving a very curt response about it's symptoms, we never heard back from them again. To our absolute horror the Vet told us that it was infact not a Greek tortoise and that it was at least 5 years old (not 1 like told) and was most likely taken from the wild. It died 2 days later. It is shocking to me that companies like these get away with treating animals in this way.
 

Toddrickfl1

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Unfortunately this kind of thing is pretty common with Tortoise Town.
 

Ink

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I got my Western Hermann tortoise from them. I am one of the few who probably received the "correct" tortoise that wasn't sick. I'm very sorry for your loss. When you are ready there are good breeders on the forum.
 

Tom

The Dog Trainer
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I'm not sure what everyone else's experience was like buying from Tortoise Town, but mine was absolutely terrible! About a week after receiving the one year old Greek tortoise we ordered, it became ill. We contacted Tortoise Town several times and after eventually receiving a very curt response about it's symptoms, we never heard back from them again. To our absolute horror the Vet told us that it was infact not a Greek tortoise and that it was at least 5 years old (not 1 like told) and was most likely taken from the wild. It died 2 days later. It is shocking to me that companies like these get away with treating animals in this way.
A simple search of this site would have given you all the info you needed about this company before ordering. I'm sorry you had to learn the hard way. Now that you've found our community, you'll have a much better time of things going forward.
 

Jan A

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Jan 9, 2021
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Location (City and/or State)
Boulder, CO
I'm not sure what everyone else's experience was like buying from Tortoise Town, but mine was absolutely terrible! About a week after receiving the one year old Greek tortoise we ordered, it became ill. We contacted Tortoise Town several times and after eventually receiving a very curt response about it's symptoms, we never heard back from them again. To our absolute horror the Vet told us that it was infact not a Greek tortoise and that it was at least 5 years old (not 1 like told) and was most likely taken from the wild. It died 2 days later. It is shocking to me that companies like these get away with treating animals in this way.
Ugh, I am so sorry you had to go thru this. I hope you get your money + vet charges back from Tortoise Town. Don't let them get away with it if you have the time & the anger to pursue it. Please read the threads on this forum about Tortoise Town. You will find you're not alone.
 

Tortoise Lover10

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Joined
Sep 23, 2021
Messages
2
Location (City and/or State)
Georgia
I have little hope of getting my money back from these people and, as much as that frustrates me, I can still live with that. But what really angers me is that, as an animal lover, there are companies out there that do not care one bit about the animals they sell and that these poor creatures must endure the misery they are subjected to. What concerns me is that there are so many uninformed people out there (such as myself) that will unwittingly keep supporting these companies, thereby perpetuating the problem of unethical animal trade. Having read many online reviews and forums lately, I am horrified at how common this is. I am determined not to let these people get away with it, and have subsequently left many reviews on numerous sites, including filing a complaint with the BBB, but all this is insufficient. I want to take this further, but I am unsure which avenue to pursue next, since I have learned that reptiles are not included in the Animal Welfare Act (which is ridiculous). Are there other agencies i can get in touch with? In the hopes of affecting actual, meaningful change (however small), if anyone reading this thread has any more information or can share this with those that do, please let me know. At the very least, I want Tortoise Town to feel some heat, they should not get a free pass to do what they do.
 

Jan A

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Joined
Jan 9, 2021
Messages
1,703
Location (City and/or State)
Boulder, CO
I have little hope of getting my money back from these people and, as much as that frustrates me, I can still live with that. But what really angers me is that, as an animal lover, there are companies out there that do not care one bit about the animals they sell and that these poor creatures must endure the misery they are subjected to. What concerns me is that there are so many uninformed people out there (such as myself) that will unwittingly keep supporting these companies, thereby perpetuating the problem of unethical animal trade. Having read many online reviews and forums lately, I am horrified at how common this is. I am determined not to let these people get away with it, and have subsequently left many reviews on numerous sites, including filing a complaint with the BBB, but all this is insufficient. I want to take this further, but I am unsure which avenue to pursue next, since I have learned that reptiles are not included in the Animal Welfare Act (which is ridiculous). Are there other agencies i can get in touch with? In the hopes of affecting actual, meaningful change (however small), if anyone reading this thread has any more information or can share this with those that do, please let me know. At the very least, I want Tortoise Town to feel some heat, they should not get a free pass to do what they do.
Perhaps you can register a complaint with the state Attorney General's fraud division or consumer protection agency. If the transaction crossed state lines, then file also with the U.S. Dept. Of Justice fraud & consumer divisions.

Others on the forum can address state & federal wildlife departments.
 

ZenHerper

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Joined
Feb 27, 2020
Messages
2,080
Location (City and/or State)
New Jersey
If you are still within your bank's charge-back policy, absolutely register a complaint for "Not As Represented"...you did not get the item you purchased (and it died - harder to put forward as the primary complaint). At the least, TT should have sent you a replacement animal of the species you ordered.

If banks don't get regular complaints, they cannot shut down their services to sellers. It's important to register the complaint, even if it is not successful. Numbers game.

(TT is located in New Jersey -- they may ONLY sell out of state.)
 

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