Contact the seller - with pictures - and explain the condition of the tortoise. In my opinion, this is the wrong time of year to ship tortoises.Just recently I got a red foot tortoise online and had it shipped was suppose to arrive on a wednesday and ended up arriving on Thursday box was cold to the touch and so was the tortoise. I put him to soak for 15minutes and now he is foaming at the mouth and gasping for air from time to time and has eyes closed! What should be done??