IMO, I do not believe anyone is "bagging" on either store. We have just shared what we have encountered. What is frustrating is that when you try to share info, and by all means I say "Share" as I am FAR from an expert in any sense of the word, they do not want to hear it, that's all ~ nothing more! I still shop there, I just wish they had protocol to follow, so these animals would be better cared for, that's all ~ nothing more! I myself like Petco, just wish they would change up a few things!