Hey,You're correct.
Somethingis very wrong.
I'd also like to see the lighting. And the entire enclosure.
There might be more than one thing that needs to be addressed. But I would suggest turning off the lights and just keep him warm until we see if you have a MVB or a COILED or COMPACT bulb that sometimes damage the eyes.
Hey! Just tried this and his eyes do open but one side more then the other. Looking at his eyes they look very dry and he's less reactive when using the cotton ball@ZEROPILOT
I can't really tell what might be going on. Do you know what type of lighting was used?
Try giving it a warm water soak for 30 minutes keeping the tort and water warm the whole time. Gently use a cotton ball or soft rag to wipe over the eye and see if this helps.
My guess is that his eyes are irritated from incorrect lighting.Hey! Just tried this and his eyes do open but one side more then the other. Looking at his eyes they look very dry and he's less reactive when using the cotton ball