Having issues with app

Peliroja32

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Location (City and/or State)
Biloxi, Mississippi
Here recently i have been noticing that my notifications wont refresh as of three days, i get emails but in my notifications nothing new. Also most of people pics i cant see, all i get is that "broken egg" sortof image
 

JoesMum

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Are you using the iOS app or the Android app? They’re different.

I use both (on different devices naturally :D ) and haven’t experienced this.

The Android app is having all sorts of problems with photos.

Can I suggest you try clearing the cache? It may or may not help, but it’s worth a try.

In iOS you do it in the app:
Go to settings and then scroll down to Clear Cache
IMG_5924.jpg


In Android you do it outside the app in the device Settings.
Go to Settings > Storage > Other Apps > Tortoise Forum and there’s a big button
(Sorry I had to photograph my Android tablet with my iPhone [emoji849])
IMG_5925.jpg
 

Peliroja32

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Location (City and/or State)
Biloxi, Mississippi
It did not help. You mean restarting the phone or the app?
I have restarted the phone since this started with no luck
 

MPRC

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I am having the same issue on Android, I hadn't exactly noticed because I check in often anyway, but it's been a few days since I've gotten a pop up notification on my phone.
 

Peliroja32

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Location (City and/or State)
Biloxi, Mississippi
See with mine i get the pop ups and i get the emails, but when i get into the app theres nothing new so i have to go looking for that thread to actually see them. For some reason it doesnt let me from the pop up or from emails. Dont know why
 

JoesMum

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I get the notifications pop up on my Pixel C tablet.

To see the in app notifications, I tap on the bell icon. It never refreshes automatically though. I have to pull down with my finger and release for it to update. Sometimes it's slower than others
 

Peliroja32

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Location (City and/or State)
Biloxi, Mississippi
Yeah thats the same here, sometimes i had to click refresh or pull down on screen but now that does nothing. The latest notification i have is from three days ago
 

JoesMum

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The only other suggestion is to make sure the Android operating system is fully updated.

Android device Settings > System > System Update
 

mike taylor

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I have the same problem . The photos are a crap shoot . I've never gotten notifications .
 

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