I've learned over the years that I sometimes see things differently than "the majority". This being the case, I thought I'd ask for a consensus from the group.
I've sold many tortoise babies over the years and everything has gone very well with no problems. Well the inevitable has happened. A baby has died. I think most of the people reading know the care that goes into my babies, but try to look at this from an unbiased point of view.
Babies were hatched 6-9 months prior. 50 in total. All are now 80-100+ grams and thriving. I've got 14 left and the others have been sold and shipped all over the country into a variety of environments and enclosure types. As far as I know, all are doing well and there have been no problems.
The baby in question was shipped on January 3rd. I shipped it with a heat pack and a thermometer that records highs and lows. Temp in the insulated shipping box was between 84 and 64. No delays or problems with shipping. Customer said appetite was a little low on the day of arrival, but then it was fine after that. Customer reports daily soaks, and that temps are good in the enclosure. On June 8th, customer inquired about the tortoises birthdate, so they could celebrate annually, and all seemed good.
I inquired by text on how the baby was doing on Jan 19th and the answer was: "Looks good. It eats and poop well and is also active" No further contact until this morning.
At 8:11am this morning I get a text saying that the baby has died. Customer reports the temperatures and equipment used and I see no obvious problem. Soaking water was a little too hot (30-40C), but shouldn't be fatal. All else seems fine.
Customer is requesting a half refund. Customer thinks: "...our responsibility is half half."
No warranty was discussed at any time. Customer never asked about a guarantee and I never offered one. I don't sell anything but perfect healthy babies. I'm just a small private hobby breeder and as such, all of my babies get tremendous individual care and attention. I handle, inspect and care for them all daily. If ever there was a problem, I'd know every detail.
What say you all? Should I refund half the money? All of it? None of it? Please feel free to be blunt and honest with me.
I've sold many tortoise babies over the years and everything has gone very well with no problems. Well the inevitable has happened. A baby has died. I think most of the people reading know the care that goes into my babies, but try to look at this from an unbiased point of view.
Babies were hatched 6-9 months prior. 50 in total. All are now 80-100+ grams and thriving. I've got 14 left and the others have been sold and shipped all over the country into a variety of environments and enclosure types. As far as I know, all are doing well and there have been no problems.
The baby in question was shipped on January 3rd. I shipped it with a heat pack and a thermometer that records highs and lows. Temp in the insulated shipping box was between 84 and 64. No delays or problems with shipping. Customer said appetite was a little low on the day of arrival, but then it was fine after that. Customer reports daily soaks, and that temps are good in the enclosure. On June 8th, customer inquired about the tortoises birthdate, so they could celebrate annually, and all seemed good.
I inquired by text on how the baby was doing on Jan 19th and the answer was: "Looks good. It eats and poop well and is also active" No further contact until this morning.
At 8:11am this morning I get a text saying that the baby has died. Customer reports the temperatures and equipment used and I see no obvious problem. Soaking water was a little too hot (30-40C), but shouldn't be fatal. All else seems fine.
Customer is requesting a half refund. Customer thinks: "...our responsibility is half half."
No warranty was discussed at any time. Customer never asked about a guarantee and I never offered one. I don't sell anything but perfect healthy babies. I'm just a small private hobby breeder and as such, all of my babies get tremendous individual care and attention. I handle, inspect and care for them all daily. If ever there was a problem, I'd know every detail.
What say you all? Should I refund half the money? All of it? None of it? Please feel free to be blunt and honest with me.