Hello to everyone,
I would like to know everyone’s opinion on this subject matter from breeder(seller) to owner(buyer). So let’s cut to the chase, here’s the dilema. I recently sold some tortoises about a month ago, before I sold them this particular person (not sure if he’s a member here or not) had the choice of which 3 tortoises he wanted out of 12. The 3 I sent pictures of to him were ready to ship, the other 9 I hadn’t deemed ready to ship yet. But regardless I sent him pictures of the other 9 as well if he wanted to wait a bit longer.
He decided he liked the 3 older ones. So all went well, I shipped them, they arrived well. Everything was okay and still is okay health wise. Today that person texts me and states that he doesn’t trust me and I didn’t take clear pictures. Apparently almost a month later and several pictures after he saw that one had extra scutes. He’s very upset about it and I apologized for not disclosing it. I quite honestly was not trying to sneak in a “B grade tortoise” as he calls it.
My question to y’all is, should I have disclosed it from the beginning or let the pictures do the talking? I mean he had 12 to choose from, only 2 had extra scutes out of the 12.
Here’s one of the pictures I sent that clearly shows that the top one has extra scutes.
@Tom @Markw84 @Kapidolo Farms
I would like to know everyone’s opinion on this subject matter from breeder(seller) to owner(buyer). So let’s cut to the chase, here’s the dilema. I recently sold some tortoises about a month ago, before I sold them this particular person (not sure if he’s a member here or not) had the choice of which 3 tortoises he wanted out of 12. The 3 I sent pictures of to him were ready to ship, the other 9 I hadn’t deemed ready to ship yet. But regardless I sent him pictures of the other 9 as well if he wanted to wait a bit longer.
He decided he liked the 3 older ones. So all went well, I shipped them, they arrived well. Everything was okay and still is okay health wise. Today that person texts me and states that he doesn’t trust me and I didn’t take clear pictures. Apparently almost a month later and several pictures after he saw that one had extra scutes. He’s very upset about it and I apologized for not disclosing it. I quite honestly was not trying to sneak in a “B grade tortoise” as he calls it.
My question to y’all is, should I have disclosed it from the beginning or let the pictures do the talking? I mean he had 12 to choose from, only 2 had extra scutes out of the 12.
Here’s one of the pictures I sent that clearly shows that the top one has extra scutes.
@Tom @Markw84 @Kapidolo Farms