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- Feb 12, 2012
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Jacqui said:
Well by hop skip and jump I meant he's in Florida and we are in louisiana
lolUPS Complaint
- Thread starter randy
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Well by hop skip and jump I meant he's in Florida and we are in louisiana
lolI would be very angry too!! I wouldn't say it's the shippers fault...we pay for overnight shipping for a reason so it's the companies fault for hiring idiots if you will...I worked supply in the military so I know if the package says overnight it is seperated from other packages delay or not, it should go out! I'm sure this has happened alot especially if someone is busy but priority is priority and they should have seperated the packages properly! I know Austin takes care of his hatchlings from AZsulcata web and I'm purchasing 2 from him that are coming in this wednesday. I wouldn't knock him for being a bad breeder or careless shipper because it's the shippers fault...once you pay for overnight priority then it's the company who has to abide by all rules. IDK UPS policy and/or what the company has to offer with the liability or whats in btwn the lines but hopefully the package will be delivered safely or found, if that =/ sorry you have to go through with this mess and just pray for the baby and wait patiently <--I'd be off the hook right now as well so if you can find #'s to call or go up the chain and maybe talk to someone with authority over there then maybe you might get somewhere?! Don't settle for one persons opinion, ask to speak to supervisor or maybe manager possibly, I'm sure they will find your package and I hope to god noone opened up the package thinking "hmmm live animal" and keep it for themselves...some workers don't have integrity. Gluck and again sorry your going through this =(
I'm sorry that you had so much trouble. I hope the hatchling arrives ASAP!! and that it will be alive and well! Best of luck!
MORTYtheTORTY said:
Do you also realize that just because you pay for overnight delivery (and arrival by 10 am) does not mean it will be that way? I know, I live in an area where that am delivery will never happen. They fail to mention that to most shippers.
Having a package get lost does not mean those folks are idiots. Mistakes happen to all of us. It's just sad and scarey when it happens to a package containing a live animal.
Hopefully Austin did a good job of packaging the little guy, because that may make the difference in it's survival.
In all my years doing this, (granted I haven't started shipping mainstream until just recently but have shipped tortoises for over nearly 10 years) I have never had a situation this bad. Even though I agree if I pay for priority overnight shipping that's what I should be getting, I am no longer shipping thursdays. I've spoken to many UPS employees trying to find the package with no luck, finally at least found a supervisor that wad respectful and simpathetic to the situation, have his direct number now. I'm praying this all works out, its been a nightmare, I can't appologize to Randy enough. I feel horrible...
randy said:
Um.... ok.
Arizona Sulcata said:
A mistake happened and then another one. One you had control of one and one you had no real control of. Your mistake was that, a mistake, one due to a lack of knowledge. Now you have that knowledge. You have tried to do something to correct that mistake. You have come on here and openly admitted to the mistake. That takes a big person to admit that and I respect you for doing so. Your mistake can hopefully keep another keeper from making the same mistake. Hopefully this story ends up having a happy ending. Just everybody needs to remember mistakes do happen to all of us.
Just to give another perspective on the situation, I have worked for UPS for 23 years, and I can guarantee you that this situation is probably NOT because the service providers don't care. I don't deliver packages anymore, but when I did I bent over backwards to get every package delivered every day. On the few occasions that I knew that someone was shipping live animals, I was happy to go far beyond what was required to keep those animals safe. I can also promise you that I was not the exception. I know that most other people at UPS felt the same way.
The shear volume of packages that pass through the UPS system every day results in a small percentage of service failures. If you could talk to the people that actually handle the packages, you would understand that this is very frustrating to all of them too. Unfortunately, when you call in, you don't get to talk to the people that are actually doing everything in their power to get your packaged to you on time. Instead, you get to talk to the call center where they are trying to handle all of the distractions that could slow the progress of your package. These people only exist so that the true service providers don't have to stop what they are doing to answer your questions. It's not a perfect system, but it results in the vast majority of packages being delivered on time.
As was mentioned before, the UPS system was not designed for, or intended to be used to deliver live animals. After a lot of pressure for many years, UPS decided to accept live animals in order to serve their customers. When this decision was made, the system was not changed. The existing system already results in 99% of all live animal shipments arriving live. It sucks big time that it is not 100%, but the truth is, that is probably not possible in any system. Even if you hand carried animals from the seller to the buyer.
As an employee of UPS, I apologize to you personally for this failure. We absolutely screwed up and failed to provide the service that was expected. I just want to make it clear that it was not because no one cares.
I also ship dozens of animals every year. It is very stressful every time. I have had a number of animals delayed over the years. I am happy to tell you that even so, I have never had an animal die in transit even when they arrived days late. Please know too that I would NEVER ship an animal on Thursday or Friday. That is NEVER a good idea. There are just too many things that can go wrong.
The shear volume of packages that pass through the UPS system every day results in a small percentage of service failures. If you could talk to the people that actually handle the packages, you would understand that this is very frustrating to all of them too. Unfortunately, when you call in, you don't get to talk to the people that are actually doing everything in their power to get your packaged to you on time. Instead, you get to talk to the call center where they are trying to handle all of the distractions that could slow the progress of your package. These people only exist so that the true service providers don't have to stop what they are doing to answer your questions. It's not a perfect system, but it results in the vast majority of packages being delivered on time.
As was mentioned before, the UPS system was not designed for, or intended to be used to deliver live animals. After a lot of pressure for many years, UPS decided to accept live animals in order to serve their customers. When this decision was made, the system was not changed. The existing system already results in 99% of all live animal shipments arriving live. It sucks big time that it is not 100%, but the truth is, that is probably not possible in any system. Even if you hand carried animals from the seller to the buyer.
As an employee of UPS, I apologize to you personally for this failure. We absolutely screwed up and failed to provide the service that was expected. I just want to make it clear that it was not because no one cares.
I also ship dozens of animals every year. It is very stressful every time. I have had a number of animals delayed over the years. I am happy to tell you that even so, I have never had an animal die in transit even when they arrived days late. Please know too that I would NEVER ship an animal on Thursday or Friday. That is NEVER a good idea. There are just too many things that can go wrong.
Arizona Sulcata said:
Glad you got it resolved or at least spoke to someone with knowledge and sympathy about the situation...not all workers care about their job or take it seriously at times. People make mistakes but to lose a package is very questionable to me and again not all have the integrity is all I'm saying...I've worked with alot of people that very few cared about their job in the shipping industry and maybe it's the location but hopefully you get a refund for this mess and hopefully Randy gets his tort =/ gluck and I hope my 2 arrive safely next week or maybe you'll see me with another shipping post =P
JeffG said:
You are one of the ones that do go above and beyond and I thank you for that!! Not alot do that and thank you for being very honest and open about this situation. I hope others can read this as well so they don't have to go through the same situation as Randy and Austin.
I thought I would throw in my two cents!
When I was expecting my little guy, I told my UPS driver I was getting a baby tortoise. He said he would keep an eye out. On the day he arrived, my UPS driver knocked on the door at 6:30am and told me he wanted to deliver him before he started his day since it was the middle of Winter and the truck gets cold.
There are both caring and uncaring people in every job.
Wishing for a great outcome for you.
When I was expecting my little guy, I told my UPS driver I was getting a baby tortoise. He said he would keep an eye out. On the day he arrived, my UPS driver knocked on the door at 6:30am and told me he wanted to deliver him before he started his day since it was the middle of Winter and the truck gets cold.
There are both caring and uncaring people in every job.
Wishing for a great outcome for you.
lisalove said:
That's sweet!! Very kind of him....I would tell my UPS driver but they are all different every time haha I wish the same person delivered every time and you are exactly correct about some people caring and some who don't, unfortunately in the military there are alot that don't while I was in VA and also here in CA =/
Sorry to hear your story,,, Let us know how the litle guy arrives- Keep us POSTED
NEW Update, the Tortoise (hatchling) was taken to Amarillo Tx. instead, guess what it is still alive. The lady there opened up the package and it was still alive. My daughters have been praying this weekend for a miracle, I know it's just a tortoise, didn't mean it in a bad way---but it is still one of Gods creatures, death comes to all but if this Tortoise lives I think I can name her Lucky, Blessed, and many other numberous wonderful names. I will immediately give the baby at least a 30 minute warm bath and feed her, she has a tank all set up and perfect for her when she gets here. Please keep the Tortoise in your prayers, I believe God cares for the creatures of his creation which the reason why he created even Tortoises was for HIS good Pleasure. Will let you all know when I get him home and updated.
Who is the lady that got him? The original shipper? I do think you need to name it a special name. Good luck, hope all goes well this time. Are they shipping it out right away or are they going to give it a couple days to recover it's ordeal and try again Tuesday, Wednesday or even next week?
randy said:
Randy that is such good news! I will keep the tort in my prayers and hope other fellow believers will as well...for we know power of prayer is strong. Gluck to you and Lucky and your family, that's great news and I am very very happy! =D
God news, lets hope for the best!
Glad to hear that ! I've been waiting to hear an update glad to know it's a good one, hope that your little tort reaches you safely.
glad to know it's a good one, hope that your little tort reaches you safely.
dmmj said:
Imagine her reaction
+
=well thats how i would react! lol
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