I have read several recent post, etc. and my e-mails requesting help and information regarding aldabra hatchlings are significantly increasing. It seems many have similar circumstances with after sales help, direction or information from the sources that they purchase the hatchlings from. It seems most are mislead that they are purchasing directly from actual breeders, when in fact they are buying from someone that simply buy and sell hatchlings as a business. It seems many have no or minimal experience with actually working with the species they sell and therefor can not or provide bad information and direction if any help is needed post sale. Any thoughts on this? Here is what we tell people that purchase our hatchlings, we are always reachable directly by phone and will share any experience or information we have based on our three decades of experience. They also always ask what kind of guarantee do we provide. I explain we guanantee that every hatchling leaves our program in optimal health and condition, however once you take possession we have no control with how you keep, feed, etc. and have no responsibility. We have never had any major issues, however we encourage they call if any issues at all. When they pick up the hatchling we now give them a very informative care sheet and spend time explaining many things that we find to be common problems. In some cases i call for the first week or so and check in.
My question to members of this forum is what opinions do you think regarding after purchase liabilities and responsibilities?
My question to members of this forum is what opinions do you think regarding after purchase liabilities and responsibilities?