all jokes aside, This type of resolution makes good business sense. While you obviously don't and won't want to make it the norm, being known as a good guy in the TFO will definitely lead to more business.
That is going above and beyond. Hopefully your buyer appreciates what a generous gesture this is.Quick update. The buyer will be receiving a new hatchling and keeping the other one. Seems like he is happy about the resolution. I have learned my lesson.
Very well done. As Mark noted above, this person may now both refer other buyers to you and become a repeat buyer of your tortoises himself based on this pleasant experience.Quick update. The buyer will be receiving a new hatchling and keeping the other one. Seems like he is happy about the resolution. I have learned my lesson.
Yes.There are many reasons why I did it. First was to make sure the buyer was happy. To get what he thought he paid for. Also the reason why I am not asking for the tortoise back is because of quarantine issues, I’d rather lose out on the cost of one hatchling then lose an entire collection.
From a business point of view, which is not what I am. This makes sense on so many levels, one negative review can cost a business dearly. When I review products I always look at what the negative reviews say never the positive ones. I could care less if it has 5000 5-star reviews, I will see what the 1,& 2-star reviews say and then make my decision whether or not to buy that product.
His loss. Aberrant scutes are a desired trait here!
I must admit, not being all that familiar with this species and with that wild and colorful pattern, I can't see the extra scute.
I think you went beyond your commitment. I would have offered some discount as is normal with extra scutes. The main thing is your customer is happy and you have shown to honesty to resolve the issue.Nice job & good for you. ?
Right????..... why did he get a two for one price!??? Maybe that’s WHY he complained?? He figured you’d be so apologetic that you’d just throw him another one. Seems to me if he was soooooooo upset he SHOULD have given it back! Poor little tortoise. He was super cute with all those scutes. It made him different and maybe WORTH more money???Amen to that.
Me too!!!!! ???I'm so glad you said that, because I can't see it either.
They are all cute. Picky isn't he?Hello to everyone,
I would like to know everyone’s opinion on this subject matter from breeder(seller) to owner(buyer). So let’s cut to the chase, here’s the dilema. I recently sold some tortoises about a month ago, before I sold them this particular person (not sure if he’s a member here or not) had the choice of which 3 tortoises he wanted out of 12. The 3 I sent pictures of to him were ready to ship, the other 9 I hadn’t deemed ready to ship yet. But regardless I sent him pictures of the other 9 as well if he wanted to wait a bit longer.
He decided he liked the 3 older ones. So all went well, I shipped them, they arrived well. Everything was okay and still is okay health wise. Today that person texts me and states that he doesn’t trust me and I didn’t take clear pictures. Apparently almost a month later and several pictures after he saw that one had extra scutes. He’s very upset about it and I apologized for not disclosing it. I quite honestly was not trying to sneak in a “B grade tortoise” as he calls it.
My question to y’all is, should I have disclosed it from the beginning or let the pictures do the talking? I mean he had 12 to choose from, only 2 had extra scutes out of the 12.
Here’s one of the pictures I sent that clearly shows that the top one has extra scutes.
View attachment 297763
@Tom @Markw84 @Kapidolo Farms
They are so very cute!Hello to everyone,
I would like to know everyone’s opinion on this subject matter from breeder(seller) to owner(buyer). So let’s cut to the chase, here’s the dilema. I recently sold some tortoises about a month ago, before I sold them this particular person (not sure if he’s a member here or not) had the choice of which 3 tortoises he wanted out of 12. The 3 I sent pictures of to him were ready to ship, the other 9 I hadn’t deemed ready to ship yet. But regardless I sent him pictures of the other 9 as well if he wanted to wait a bit longer.
He decided he liked the 3 older ones. So all went well, I shipped them, they arrived well. Everything was okay and still is okay health wise. Today that person texts me and states that he doesn’t trust me and I didn’t take clear pictures. Apparently almost a month later and several pictures after he saw that one had extra scutes. He’s very upset about it and I apologized for not disclosing it. I quite honestly was not trying to sneak in a “B grade tortoise” as he calls it.
My question to y’all is, should I have disclosed it from the beginning or let the pictures do the talking? I mean he had 12 to choose from, only 2 had extra scutes out of the 12.
Here’s one of the pictures I sent that clearly shows that the top one has extra scutes.
View attachment 297763
@Tom @Markw84 @Kapidolo Farms
I don't understand why someone would get so upset over an extra or split scutes. The animal underneath is the same.
Are aberrant scutes hereditary? Will the offspring of this baby have aberrant scutes?
I agree with the resolution of the OP's problem. I just don't get all the hoopla. It's not like we have conformation shows for tortoises.